Technical Service
Our Technical Service gladly supports you concerning our products about the following topics:
- Do you have a complaint or a technical question about one of our products?
- Do you require repairs or an inspection of your product?
- Do you need a replacement device for the duration of repairs?
Should you be interested in a return for credit for one of your products, please observe the following:
A return approval has to occur by VBM in advance. Please fill out the below return form and send it per e-mail to service@vbm-medical.de
You can reach us using the contact below or by using the contact form.
——Contact details
Postal address
VBM Medizintechnik GmbH
Technical Service
Einsteinstrasse 1
72172 Sulz a. N.
Germany
Return Material Authorization (PDF)
Return Material Authorization (WORD)
Terms of Service Conditions (PDF)
——Contact form Technical Service
Your data
If you send us enquiries via this contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.
The processing of this data is based on Article 6, para. 1, sentence 1 lit. f GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Article 6, para. 1, sentence 1 lit. f GDPR) or on your consent (Article 6, para. 1, sentence 1 lit. f GDPR) if this has been requested; consent can be revoked at any time.
The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your enquiry).
You can find our detailed data protection notice here: Data Protection Notice
You can find your data subject rights according to the GDPR here: Data subject rights according to the GDPR